DCA bring a wealth of housing and resident participation related expertise to the survey process. Our survey portfolio has resulted in approximately 3 million household surveys having being carried out, including over 500,000 social housing tenants.

We have also undertaken a significant number of surveys of specific groups in the Community, particularly BME households and older and disabled people

In the past housing providers focused on providing and maintaining properties for people in housing need. However this is no longer acceptable and housing providers must also take an interest and wider look at the environment and area where their properties are situated.

Residents want a decent, safe and secure home to live in and landlords should be setting local targets that reflect their priorities and needs.

The information gained from Resident and STATUS surveys allows the Service to benchmark how they are performing against similar organisations. It also provides a picture of residents views on the service provided, their properties and areas they live in and in turn the responses will inform action plans created by the service to address such as future service delivery, new housing developments and the maintenance of their properties and area they live in.

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If you have recently received one of our survey questionnaires, you may have seen the padlock symbol.

The Information Padlock Signpost was designed by the Information Commissioner to alert people to the fact that their information is being collected

The Commissioner actively encourages use of the Padlock Signpost, and it should direct people to sources which will clearly explain how their information is to be used. DCA's data protection number is Z4683342 and you can view our details by entering this on the ICO website



What will the information I provide be used for?



Data is gathered in DCA surveys for social research purposes. Most of our surveys are designed to study the housing / accommodation needs of particular groups. The information you provide will not be used to identify you or your household.

DCA comply fully with the eight data protection principles of good information handling which Data Controllers are required to follow when handling personal data. The eight principles are that personal data:-

  • Shall be processed fairly and lawfully.
  • Shall be obtained only for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes.
  • Shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed”.
  • Shall be accurate and, where necessary, kept up to date.
  • Processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
  • Personal data shall be processed in accordance with the rights of data subjects under this Act.
  • Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.
  • Personal data shall not be transferred to a country or territory outside the European Economic Area, unless that country or territory ensures an adequate level of protection of the rights and freedoms of data subjects in relation to the processing of personal data.