DCA are already the market leaders for Housing Market and Needs Surveys and we are now broadening the range of services that we offer by expanding further in the customer satisfaction field. We already have a vast amount of experience within the primary research field and we have an established reputation of achieving the required response rate and always delivering to timetable.

We have carried out household surveys for over 200 local authorities. We have surveyed over 3 million households, with 31,000 of these being face to face interviews. We can provide a standard Place Survey and we can also offer a bespoke survey package.

DCA are aware of the purpose of the Place Survey and of the common standards that need to be adhered to. We have a dedicated research team who will work purely on your Place Survey.

DCA have considerable knowledge of the statistics required by the Communities and Local Government and the National Indicators recorded by the Audit Commission.

We will provide a full section on National Indicators and benchmarking, comparing your results against national averages. We can also offer a comprehensive Action Plan which can help to address any issues and improve the standard of service that you provide.


  • Dudley Housing Survey
  • Bury Housing Survey
  • Lancaster SHMA
  • West Oxfordshire SHMA Update
  • Newcastle and Gateshead SHMA
Housing Planning Regeneration
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If you have recently received one of our survey questionnaires, you may have seen the padlock symbol.

The Information Padlock Signpost was designed by the Information Commissioner to alert people to the fact that their information is being collected

The Commissioner actively encourages use of the Padlock Signpost, and it should direct people to sources which will clearly explain how their information is to be used. DCA's data protection number is Z4683342 and you can view our details by entering this on the ICO website

What will the information I provide be used for?

Data is gathered in DCA surveys for social research purposes. Most of our surveys are designed to study the housing / accommodation needs of particular groups. The information you provide will not be used to identify you or your household.

DCA comply fully with the eight data protection principles of good information handling which Data Controllers are required to follow when handling personal data. The eight principles are that personal data:-

  • Shall be processed fairly and lawfully.
  • Shall be obtained only for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes.
  • Shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed”.
  • Shall be accurate and, where necessary, kept up to date.
  • Processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
  • Personal data shall be processed in accordance with the rights of data subjects under this Act.
  • Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.
  • Personal data shall not be transferred to a country or territory outside the European Economic Area, unless that country or territory ensures an adequate level of protection of the rights and freedoms of data subjects in relation to the processing of personal data.